If you can't connect to the Internet, or send or receive messages (email, text, picture or video), resetting the network settings may help. If the memory is full, free some memory space and try again. Note: If prompted to change SMS app, tap YES to confirm. ![]() Try sending a text message manually to yourself from the messaging app, and not from contacts. If you have a prepaid account, check that you have funds by dialling #321 from your mobile phone. Prepaid (pay as you go) customers cannot send messages or use data if their account balance is $0 (or less). Enter 001 before the 10-digit mobile number. While in India:Īrea codes starting with 9XX: Use 11 digits.Īrea codes starting with 91X. When travelling overseas, only 10 or 11 digits are necessary, except for India. Other codes (e.g., *67) before the area code of the mobile number The number 1 (one) before the area code of the mobile number If needed, enter the 10-digit mobile number manually rather than selecting a contact.Įxtra characters (e.g., dots (.), hyphens (-), etc.) When sending a text/picture message, ensure you enter the correct address or number. Make sure the correct 10-digit mobile number or email address is entered Note: iPhone X requires you to press and hold Power and Volume Up to power off.Īndroid: Press and hold Power > Restart > Restart Allow several seconds for the device to power off. IOS: Press and hold the Power button > Slide the power switch right. In most cases, this soft reset won't affect data on the device unless the battery is very low. Other apps (WhatsApp, Facebook Messenger): check for their block list ability.Īs with a desktop computer, turning the device off and on is often one of the first troubleshooting steps. Learn moreĪndroid: Phone > Settings > Call > Call Rejection > Auto Reject List. The following are common areas to check for a blocked number. Please search the problematic address using our coverage map and see if lack of coverage is the cause.Ĭheck the call blocking list in your phone settings to make sure your contact’s phone number is not blocked. If you’re also unable to make calls, you may be out of the coverage area. ![]() To deregister your phone number from iMessage:įollow the appropriate step-by-step instructions.Ĭheck if you can make and receive phone calls Only Apple devices can send or receive iMessages. If you previously had an iPhone and switched to a phone from a manufacturer other than Apple, your mobile phone number might still be registered with iMessage. If you’ve recently switched from an iPhone, deregister iMessage If you’re using apps such as WhatsApp or Facebook Messenger, please try using the basic messaging app that comes with your phone. If you’re still having issues after trying all the troubleshooting below, please contact us. When you complete a solution, try using your messaging app to see if your problem is resolved. The following are common issues that can affect the ability to send or receive text messages.
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